Password Reset & Welcome Email Not working


For a few weeks now, we have noticed that the Welcome Email is not being received by multiple users (new and existing) with email addresses spread across several different email domains.

Today I have not been able to log in to my account, though I haven’t changed my password.

Having tried to password reset, and receiving the message that a reset email was sent… I have not received this email (have checked SPAM folders etc) Have tried multiple times.

Have tried to log on via different PC’s, different browsers, different PC network locations.

Please advise,

I may be the only Administrator left on our account

my email address / username is :

Hi Ed!

We’re sorry to hear this. Rest assured that our team will be looking into your report. In the meantime, our customer support team will reach out to you in order for you to get access to your account.

Thank you!